Terms and conditions

These Terms and conditions (“Terms”) set out the basis on which Wyedean Marketing (“we”, “us”, “our”) provides services to clients (“you”, “your”). By engaging our services, you agree to our Terms.

These are our general Terms and apply to all services provided unless otherwise agreed in writing. Project-specific terms (including but not limited to: scope of work, deliverables, timeline, cost of services and payment schedule) will be set out in the project brief or contract, must be agreed in writing by both parties and supersede these terms.

1. Our services

1.1 We provide a wide range of marketing services (“the services”) all of which are outlined on this website.
1.2 Our services are either one-off (such as marketing consultancy) or ongoing (such as monthly marketing management).
1.3 The services you commission us for must be agreed in writing before commencing work.

2. Fees and payment

2.1 All services require an upfront deposit before work can commence, the amount will be agreed by both parties in line with the project’s payment schedule.
2.2 Our usual schedule for one-off services is 50% of the fee payable in advance, the remaining 50% on completion of the services unless otherwise agreed in writing. The upfront deposit is non-refundable once work has commenced. In some instances (usually for very small projects) the full quoted amount may be payable before work commences.
2.3 For ongoing services fees are billed monthly in advance and are payable within 30 days of the invoice date. The first payment is required before work is able to commence.
2.4 We reserve the right to charge statutory interest and late payment compensation under the Late Payment of Commercial Debts (Interest) Act 1998 for overdue invoices.
2.5 All fees are exclusive of VAT unless expressly stated.
2.6 If a fee is not paid within the required time all work will be paused and the project may be terminated (see Section 12: Termination).

3. Client responsibilities

3.1 You agree to provide us with all necessary information, approvals, materials and account access where required promptly as per the project brief to enable us to deliver services. You accept that any delays on your part may affect the project timeline.
3.2 You warrant that any materials or data you provide do not infringe the rights of third parties and comply with applicable laws.
3.3 You are responsible for ensuring compliance with data protection laws (including UK GDPR) where you provide us with customer data for use in services.
3.4 You are responsible for final sign off of all deliverables.
3.5 You agree to give us sole control over the services we provide (unless otherwise stated in writing) and understand that any interference or changes made by you during the project may affect our ability to carry out services and the success of our services and could lead to the cancellation of the project without refund.
3.6 You accept that if payment is not received on time this may result in loss of services.

4. Our responsibilities

4.1 We shall provide all services with reasonable care, skill and diligence, performing our obligations in accordance with industry standards.
4.2 We will communicate with you throughout our services to ensure you are kept updated on progress.
4.3 We cannot guarantee specific results from marketing activities, as outcomes depend on many external factors beyond our control.
4.4 Once a project is completed we are under no obligation to carry out any further work or make additional changes.

5. Intellectual property

5.1 All intellectual property rights in work created by us remain our property until all fees are paid in full.
5.2 Upon full payment, ownership of final deliverables passes to you. Drafts, working files and proprietary tools remain our property unless expressly agreed otherwise.
5.3 Our services, including all work provided, may not be transferred, reproduced or sold on.
5.4 We reserve the right to showcase non-confidential completed work in our portfolio and marketing materials, unless you notify us in writing not to.

6. Confidentiality

6.1 Both parties agree to treat all information that is clearly confidential, or which by its nature ought reasonably to be considered confidential, as confidential.
6.2 This obligation does not apply where disclosure is required by law.

7. Limitation of liability

7.1 We are not liable for indirect, incidental or consequential losses (e.g. lost sales, business interruption or reputational damage).
7.2 Our total liability for any claim will not exceed the total fees you have paid to us for the services in question.
7.3 Nothing in these Terms limits our liability for fraud, negligence resulting in death or personal injury or any other liability that cannot be excluded under UK law.
7.4 You agree to indemnify and hold us harmless from any claims, damages or losses arising from: inaccurate or incomplete information provided by you; any violation of third-party rights or laws due to your materials or actions; any legal claims resulting from your breach of these Terms.

8. Quotes

8.1 All quotes are valid for 30 days from date of issue only, unless stated otherwise.
8.2 If the quote is not accepted within 30 days of receipt or the deposit not paid within 30 days of receipt of the invoice then a new quote may have to be obtained.

9. Approvals and deliverables

9.1 We may provide drafts, proofs or other deliverables for your review and approval at agreed stages of the project.
9.2 You agree to carefully review and proofread all deliverables and confirm that they are accurate, lawful and suitable for their intended use before giving approval.
9.3 You are solely responsible for ensuring the accuracy of any information, claims or data contained in the deliverables (including factual content, pricing and legal or compliance requirements).
9.4 You agree to provide feedback, approvals or change requests within 7 days (or as otherwise agreed in writing). If no response is received within this period, the deliverables will be deemed approved.
9.5 Once approved (whether expressly or by deemed approval), deliverables are final. Further changes may be treated as additional work and charged at our standard rates.
9.6 We are not responsible for errors, omissions or compliance issues in deliverables that you have approved.
9.7 A fair use policy applies to all projects including up to 3 rounds of revisions. We reserve the right to apply additional charges if more than 3 rounds of amendments are required by you.

10. Delays

10.1 If the delivery of services is delayed or paused due to circumstances beyond our reasonable control (including delays in receiving information, feedback, approvals or materials from you), we will not be responsible for any resulting impact on timelines or outcomes. If necessary we will provide an updated timeline and estimated completion date.
10.2 Where services are delayed or paused by you for more than 30 days, we may issue an interim invoice for work completed to date, if possible reschedule the work in our diary and/or treat the project as terminated. In such cases, the balance of agreed fees will become payable.
10.3 Where services are delayed or paused by us, we will notify you as soon as reasonably possible and agree a revised timeline with you. If no work has commenced, if you wish you can request a refund and we will refund you in full.

11. Additional work

11.1 Only the work specified in the brief or contract will be provided. Work outside the scope of the project will not be provided for free.
11.2 If it becomes necessary for us to provide additional services during an ongoing project we will treat this as a separate project and will provide a separate quote, brief and invoice.

12. Termination

12.1 Either party may terminate services by giving 30 days’ written notice.
12.2 We may terminate immediately if: you fail to pay fees when due; you commit a material breach of these Terms; you engage in abusive, unlawful or unreasonable conduct; you cause delays resulting in us not able to complete the services.
12.3 Upon termination you will not have the right to use any incomplete work, drafts or concepts provided by us unless specifically agreed in writing.
12.4 You understand that upon termination of our services, all work will cease and we will not be responsible for any loss, damage or impact that arises after our services have ended.

13. Cancellation fees

13.1 On termination, you remain liable for all fees incurred up to the termination date.
13.2 The 50% upfront payment is non-refundable once work has started.
13.3 If you cancel after commencement, you remain liable for the balance of work already carried out.

14. Force majeure

14.1 We are not liable for any delay or failure to perform our obligations where caused by events outside our reasonable control, including but not limited to natural disasters, internet or utility failures, strikes or government restrictions.

15. Data protection

15.1 Both parties will comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
15.2 Where we act as a data processor on your behalf, we will process personal data only on your instructions and in accordance with our privacy policy.

16. Price changes

16.1 For ongoing services we reserve the right to adjust our fees at any time. We will provide you with at least 30 days’ notice. If you do not agree to the adjusted price, you may terminate the services in accordance with Section 12: Termination.

17. Governing law

17.1 These Terms are governed by the laws of England and Wales.

18. Variations

18.1 We may amend these Terms from time to time. The latest version will always be available on our website or on request.
18.2 Should amendments be necessary during a project we will confirm these in writing with you.
18.3 These Terms were last updated: September 2025